Privacy Policy

LaserMaster Limited is committed to ensure that your personal data is protected. Should we ask you to provide certain information, by which you can be identified, then you can be assured that it will only be used in accordance with this data privacy notice. This privacy notice will inform you as to how we look after your personal data when you visit our website and contact us via other routes and will tell you about your privacy rights and how the law protects you. Data processors within LaserMaster will only use your data in the process of services with the requirements of the customers’ orders.

Data protection law changed in 2018 with the introduction of the General Data Protection Regulations (GDPR), which emphasises the necessity for accountability and transparency.

 

Purpose of this privacy notice

The aim of this privacy notice is to provide you with the information on how LaserMaster collects and processes your personal data through your use of our website, including any data you may provide when you purchase a product or service or take part in a customer feedback questionnaire.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you are aware of our privacy notice or fair processing notice so that you are fully aware of how and why we are using your data.

 

Controller

LaserMaster Limited is the controller and responsible for your personal data (collectively referred to as “company”, “we”, “us” or “our” in this privacy notice).

We have an appointed Privacy and Compliancy Manager (PACman) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy policy, please contact the PACman using the details set out below.

  Full name of company: LaserMaster Limited
  Address: United Downs Industrial Park, St. Day, Redruth, Cornwall TR16 5HY
  Email: sales@lasermaster.co.uk

It is your right to make a complaint at any time to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues (www.iso.co.uk). We would, however, appreciate the chance to deal with your concerns before it necessitated this. If you should have a query it is hoped that we will be able to clarify matters by you having direct contact with us using the above, contact details.

 

Third party links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Should you require a delivery service with your order, with your consent or direction we will provide a third party with some of your personal data i.e. Name, Address and a contact telephone number.

 

The Data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect the following information:

• Identity Data- First name, last name
• Contact Data –Delivery address, Email address, and telephone numbers
• Financial Data- Bank account and payment card details
• Transaction Data – details of payments to and from you and other details of products and services you have purchased from us.
• Marketing and communication– via Customer Satisfaction Questionnaires. These are sent out twice annually to a selection of our customers. The non-return of questionnaires implies you are opting out of this process. The purpose of this is to gather information to improve our products and services.
• We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

• Purpose/ Activity	Type of data	Lawful basis for processing including basis of legitimate interest
  To process and deliver your order including: (a) Manage payments (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
  To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or to take a survey	(a) Identity (b) Contact (c) Financial (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with legal obligation (c) Necessary for legal interests (d) to keep our records updated and to study how customers use our products and services
  To enable you to partake in completing a survey	(a) Identity (b) Contact (c) profile (d) usage (e) Marketing and communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, how to develop them and grow our business)